Director's Case Practice Audits
Purpose
The purpose of the case practice audit program is to improve and support practice carried out by social workers under the Child, Family and Community Service Act to ensure the provision of consistent high quality services to children and families. Case practice audits are very important tools that help identify practice strengths and areas requiring improvement, encourage the development of good practice and support organizational and individual learning.
Case practice audits are conducted by regional auditors on a four year cycle in accordance with standardized methodologies, procedures and tools. Through a review of a sample of cases in an office, the audit provides a baseline measure of the current level of practice in an office. The audit tools measure compliance to the Child and Family Service and the Children in Care Service Standards. These standards provide the mandatory framework for service delivery under the Child, Family and Community Service Act.
Process
The audit process is very rigorous. The ministry takes its audit practice very seriously and to that end, audits itself to a very high standard. In order to receive a compliance rating there must be documentation that confirms the compliance criteria for each measure have been met. Many of the measures contain multiple compliance criteria. If any of the criteria are inadequately addressed a non-compliance rating results. All non-compliance ratings are reviewed by the office Team Leader. The findings of the audit are reviewed with the team and regional managers and recommendations are developed to address practice issues identified in the audit. The recommendations are monitored for implementation.
As a result of an initial audit, a ministry office may be re-audited to ensure the effectiveness of recommendations and strategies developed to address those practice areas with low compliance, providing an opportunity to measure improvement. It should be noted that areas of non-compliance do not suggest cases or circumstances in which a child may be at risk. Where such circumstances may exist, the auditor immediately reports on the circumstance and the issue is addressed.
Current Program
The current case practice audit program was implemented in June 2004 to measure compliance to the revised child and family service and child in care service standards. The previous audit program was based on former standards and was discontinued in 2002. Work then commenced on developing new audit tools and methodologies that reflected the revised standards.
Audit Posting
In July 2006 a decision was made to post annual audit summary reports going back to June 2004. A decision has also been made to post individual director’s case practice audit reports that have been completed since April 2006.
Personal information has been removed from the reports due to the privacy requirements of the Freedom of Information and Protection of Privacy Act.
Latest Case Practice Audits
View each of the 10 most recently posted Director's Case Practice Audit reports.
2010 Director's Case Practice Audit Reports
| Location | Team | Year |
| Kelowna Family Services DCB | Kelowna | 2010 |
| Vernon Integrated Youth Services DEC | Vernon | 2010 |
| Salmon Arm Protective Family Services DHD | Salmon Arm | 2010 |
| Penticton Aboriginal Services DWG | Penticton | 2010 |
| Circle 5 – Surrey Aboriginal Family Services FIL | Surrey | 2009 |
| Newton Community Services Team GDE | Newton | 2007 |
| Duncan Child and Youth Family Services Team KDF | Duncan | 2010 |
| Vancouver North Intake and Investigations Team RFK | Vancouver North | 2010 |
| Vancouver South Family Services Team RHJ | Vancouver South | 2010 |
| Powell River Family Services Team RYB | Powell River | 2010 |
To view archived Child Protection Audits click here.
Delegated Aboriginal Agency case practice audits are posted on the First Nations Directors Forum website.
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