You are encouraged to resolve your complaint informally with your ARR social worker. This is usually the fastest and easiest way to try and work things out. Complaints can be made about the following issues:
However, if you have already discussed your concerns with your worker and are not satisfied, or if you feel uncomfortable discussing your concerns, the Complaint Resolution process is available to you.
Either you, or your social worker can request a review by the Director of Adoption. During the review process, you will have an opportunity to speak with the Director about your concerns. The Director may make a decision during your conversation or at a later time.
You will receive a letter informing you of the decision and the reasons for the decision.
If you are still not satisfied, an independent review can be made. If you have completed the Complaint Resolution Process and are still not satisfied you may wish to contact the Office of the Ombudsperson , which receives inquiries and complaints about the practices and services provided by public agencies. Their role is to impartially investigate complaints to determine whether public agencies have acted fairly and reasonably.
Phone: 1 800 567-3247
Fax: 250 387-0198
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