Complaints and Appeals
If you disagree with an eligibility decision or feel that you have been treated unfairly, you can make a complaint or appeal.
- For complaints and appeals regarding At Home program eligibility or Respite Benefits, please see the Ministry of Children and Family Development complaint resolution process.
- For complaints and appeals regarding an At Home Program Medical Benefits decision, please contact the Manager, Medical Benefits at:
Toll-free: 1 888 613-3232
Victoria: 250 387-9649
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