Complaint Resolution
The Ministry of Children and Family Development is committed to providing quality service to children, youth, families and communities. The complaint resolution process can be used by:
- a child or youth receiving or entitled to receive services,
- a family member or caregiver complaining about their own treatment or their family member's treatment,
- a foster parent complaining on behalf of their foster child,
- a person acting on behalf of a child or trying to get services on behalf of a child (such as a teacher, doctor, foster family), or
- a group of agencies receiving services from MCFD other than by contract.
If your complaint concerns a child who may be in need of protection, call the Helpline for Children at: 310-1234 (from anywhere in BC, 24 hours a day, no area code is required.)
In this section you will find information on how the complaint process works, what you can do if you disagree with a decision and where to find Regional Resolution Consultants.
Complaint Resolution Brochure
For detailed information on the guiding principles behind the Complaint Resolution Process and an example of complaints that are not eligible for review, please read the Complaint Resolution brochure.
Top