Resources

Vendor Complaints

If you are a vendor and would like to make a complaint relating to procurement activities carried out by or for the Ministry of Children and Family Development, please follow the steps below.

Note: this process is pursuant to Core Policy Chapter 6 Part 2 and the Vendor Complaint Review Process for Government Procurement.

Step Action Timeframe Guideline
1.

If a complaint is not concluded through informal discussion, vendor may complete and submit a Vendor Complaint Form to:

  • the Procurement Contact listed on the competition posting; or
  • if Procurement Contact unknown, to the Ministry Vendor Complaints contact who will forward to the appropriate Procurement Contact.

The vendor complaint form must be received within 30 business days after notice of competition outcome.
2.

The Procurement Contact acknowledges receipt of the complaint; registers the complaint with the Ministry VCRP Contact to obtain a reference number (to be used in all future correspondence) and begins Step 3.

 3 to 5 business days
3.

The Procurement Contact investigates the complaint and provides a written response for sign-off by the Branch ADM to the complainant with a copy to the Ministry VCRP Contact including:

  • if denied/dismissed, the reasons; or
  • if merited, planned action and rationale; and
  • to pursue further, submit to the Procurement Governance Office (PGO)* for review.

30 business days from receipt of complaint - or notify reason for delay.
4.

Ministry vendor complaints contact updates the complaint register.

  
5.

If not concluded, Vendor may pursue through the Procurement Governance Office (PGO) Process in the Ministry of Finance.

  

Ministry Vendor Complaints Contact: Cheryll Smith
Procurement Project Manager
Procurement Governance and Policy Team
PO Box 9760 STN PROV GOVT
Victoria, BC V8W 9S4
Ph: 250 356-5057
Email: CheryllAnne.Smith@gov.bc.ca

Procurement Governance Office (PGO)
Ministry of Finance
617 Government St.
Victoria, BC V8W 9V1
Contact: Dave Collisson, Executive Director
Ph: 250 387-8114
Website: www.fin.gov.bc.ca/ocg/pgo/VCRP.htm