If a complaint is not concluded through informal discussion, vendor may complete and submit a Vendor Complaint Form (342KB PDF - cf2515_sept03.pdf) to:

• the Procurement Contact listed on the competition posting; or
• if Procurement Contact unknown, to the Ministry Vendor Complaints contact who will forward to the appropriate Procurement Contact.

The vendor complaint form must be received within 30 business days after notice of competition outcome.

The Procurement Contact acknowledges receipt of the complaint; registers the complaint with the Ministry VCRP Contact to obtain a reference number (to be used in all future correspondence) and begins Step 3.

The Procurement Contact investigates the complaint and provides a written response for sign-off by the Branch ADM to the complainant with a copy to the Ministry VCRP Contact including:

• if denied/dismissed, the reasons; or
• if merited, planned action and rationale; and
• to pursue further, submit to the Procurement Governance Office (PGO)* for review.

30 business days from receipt of complaint - or notify reason for delay.

Ministry vendor complaints contact updates the complaint register.

If not concluded, Vendor may pursue through the Procurement Governance Office (PGO) Process in the Ministry of Finance.

NOTE: The following link will take you out of the website for Ministry of Children & Family Development: www.fin.gov.bc.ca/ocg/pgo/VCRP.htm